What Makes a Better Business?

What Makes a Better Business?

By Rod Davis, CEO BBB serving Southeast Florida and the Caribbean

Once a year the community comes together to celebrate and recognize ethical businesses. Better Business Bureau (BBB) serving Southeast Florida and the Caribbean and business, nonprofit, and consumer leaders gathered on April 10, 2019 for the BBB Torch Awards for Ethics. The awards bring attention to the practices that best in class organizations employ to generate a high level of trust among their employees, customers, vendors, and their communities. The judges evaluate businesses on six criteria:

Criteria 1: Leadership Commitment to Ethical Practices

Criteria 2: Communications of Ethical Practices to Employees

Criteria 3: Organizational Commitment to Ethical Practice

Criteria 4: Organizational Commitment to Performance Management Practices

Criteria 5: Organizational Commitment to Ethical Human Resource Practices

Criteria 6: Organizational Commitment to the Community

The winners and finalists were nominated for the BBB Torch Awards for Ethics by consumers and their peers. Each applicant submits comprehensive information and data to show how they live up to the standards outlined and to demonstrate the effectiveness of their practices. An independent panel of judges, including the Director of the Business Ethics Roundtable, the Director of Research for Customer Care Measurement and Consulting, Mr. Nonprofit, and prior award winners, media, and industry experts, identify from the many quality businesses the one in each category that stands above the other incredible applicants.

When the winners of this year’s BBB Torch Awards were announced, each representative came up to the podium and shared their sentiments about what this recognition meant to their business.

“We are honored to win the BBB ethics award, especially in the challenging, restoration industry. It shows we are a company you can trust,” said Mary Grella from ServiceMaster by Glenn’s as she accepted the award in the small business category.

In the mid-size business category, CEO of winning company Allied Property Group said, “To be recognized in this day and age as a company who practices and preaches high values and ethics is an honor.”

“Some people say ‘ethical business’ is an oxymoron. I disagree. Ethics is what separates the average companies from the great ones,” expressed Mickey Nolen on behalf of Nozzle Nolen Pest Solutions from West Palm Beach, winner of the large business category.

BBB is grateful to all of the organizations and individuals that supported the Torch Awards because recognizing ethics in South Florida is a community effort, and when we recognize the businesses that go the extra mile for customers it encourages other businesses to follow their example. I encourage people to think about the businesses that have demonstrated their excellence and commitment to doing the right thing and nominate them for consideration at the next BBB Torch Awards for Ethics at www.BBB.org/South-East-Florida/Torch-Awards-For-Ethics/Entries/Nomination/.

No business will be perfect, but the ones that operate from an ethical foundation do what is right when problems and challenges arise.

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